Shipping & Returns

NOTICE: Shipping Fee Change

Shipping fee will change from $7.99 to $11.99 beginning 12:00 AM (EDT) on Tuesday, May 19, 2020.

This will affect all orders of 2 Ramen Kits or less.

FREE SHIPPING will continue to be available for orders of 3 or more Ramen Kits.

 

COVID-19 RESPONSE

We are partners with ShipBob, a 3PL service, to ship our products from California and Pennsylvania.

ICHIRAN and ShipBob are following all CDC environmental cleaning and disinfection recommendations.

Click here for information regarding ShipBob's COVID-19 response and precautions.

 

SHIPPING

We ship with UPS or FedEx Ground and USPS. Please allow 7-14 days for shipping.

Tracking information will be sent to the email address provided. 

Shipping and Handling: $7.99*

*For orders of 2 Ramen Kits or less.

Sales tax will be applied if you are shipping to New York state.


RETURNS

Return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below). For most items, you have 7 days after the date of purchase (or date of confirmed delivery of shipped orders) to make a return with the exceptions noted below.

 

RETURN POLICY EXCEPTIONS

Products must be in its original, unopened, sealed packaging. Any damaged, soiled, infested, stained or missing products cannot be returned.

If you see obvious damage to your order’s shipping box or packaging, please ask the driver to open the carton and inspect the contents with you. If you find damage, refuse the shipment and write, "Refused due to damage" on the delivery receipt.
Keep a copy of the delivery receipt with your notes regarding the damage and contact ICHIRAN Customer Service immediately.

If your order status indicates damage during shipment or the shipper has stopped delivery, or if you received an order that was damaged during shipment, call ICHIRAN Customer Service at 718-381-0493 or by email at CustomerService.NY@ichiran.com.

Please note that ICHIRAN does not support returns for international orders sold or fulfilled by a third-party seller at this time. All international sales of products sold or fulfilled by these third-party sellers are final.

REFUNDS AND EXCHANGES WILL NOT BE GIVEN WITHOUT RECEIPT.

 

CONTACT FOR INQUIRIES

ICHIRAN USA
386 Johnson Ave.
Brooklyn, NY 11206
Tel:718.381.0493
Fax:718.381.0494
Email: customerservice.ny@ichiran.com