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Email us at customerservice.ny@ichiran.com!
1. Do you ship to Canada or other countries?
Sorry, we only ship domestically in the United States at this time. We do not provide any international shipping right now.
2. How long does it usually take to ship?
Your order will be delivered to you within 7-15 days. Most orders are delivered within 7 days. You will receive an email with the tracking number for your order once your order has been shipped.
3. How many servings are in 1 kit (box)? What are the contents of each kit?
Each individual Ramen Kit contains 3 servings. You will get 3 packets of noodles, 3 packets of soup concentrate, and 3 packets of our Original Spicy Red Seasoning with each kit.
4. Is the Ramen Kit vegan/vegetarian?
No, this kit is for tonkotsu (pork bone broth) ramen. Please see below for full ingredients list.
5. Is the Ramen Kit gluten free?
No, our noodles and soup concentrate does contain wheat. Please see below for full ingredients list.
6. I made a mistake in my shipping/billing address!
Contact us by email at customerservice.ny@ichiran.com right away with your order number. Let us know what needs to be corrected!
**Email us within 24 hrs!! It will be too late to make changes once your order has been packed and labeled!
7. Can I make changes to my order after payment?
We can reduce the number of items in your order and refund you the balance. However, once your payment has been processed, we cannot add items to your order. You will need to make a new order if you want to add items. Please contact us by email at customerservice.ny@ichiran.com right away to request refunds/cancellations of your order!
**Email us within 24 hrs!! It will be too late to make changes once your order has been packed and labeled!
8. How can I cancel my order?
Email us at customerservice.ny@ichiran.com within 24 hours of making your order and let us know if you want to cancel your order. It may be difficult for us to process refunds or cancel orders after your order has been packed and is ready for shipping, so let us know right away!
**All purchases are FINAL SALE!
Refunds will only be provided for items removed from the original order. For example:
You bought 3 ramen kits but meant to buy 2. So you email us at customerservice.ny@ichiran.com right away to let us know. We'll adjust your order and issue a refund for the 1 ramen kit removed from your order.
9. I never received my order!
Contact us at customerservice.ny@ichiran.com as soon as possible and explain the details of your situation. If your tracking information is marked as delivered, the carrier has left the package by your door or with your doorman. Please check any areas where package carriers usually leave packages (near doorways, package holding areas, lobby, building management, etc.)
10. Oops, I need to return my order. (Updated April 16, 2021)
The Take-Home Ramen Kits are perishable and cannot be returned as all sales are final. Subject to our Shipping & Returns Policy (here), if you received a damaged product, please contact ICHIRAN customer service at (718) 381-0493 or customerservice.ny@ichiran.com immediately, but no later than within 7 days of delivery. Upon investigation, ICHIRAN will, in its sole discretion, determine whether to exchange your item upon receipt of the damaged item in its original packaging with all contents.
11. Take-Home Ramen Kit Ingredients List:
Ingredients may contain soy, wheat, and fish. Produced in Japan.
NOODLES: Wheat flour, vegetable protein, salt, lye water
SOUP CONCENTRATE: Cottonseed oil, water, meat extract (pork extract, salt), soy sauce (water, soybeans, wheat, salt, alcohol), hydrolyzed protein (wheat, corn, soybeans), sugar, monosodium L-glutamate, pork fat, fermented seasoning (rice, rice malt, grape, sugar, alcohol, salt), garlic paste, wheat flour, bonito extract, kelp extract, spices (pepper, ginger), onion powder (onion, wheat), sodium aspartate, alanine, xanthan gum, fried garlic powder (garlic, palm oil), disodium 5'-inosinate, disodium 5'-guanylate, salt, yeast extract
ORIGINAL SPICY RED SEASONING: Red pepper, pepper
12. What is the expiration date for the Take-Home Ramen Kit?
Expiration dates can vary and are usually 2-6 months from time of purchase. You can find the expiration date in the details section of the product page. For more information, please email customerservice.ny@ichiran.com.